Our Process
We take pride in what we do for a living, and that’s reflected in every aspect of our process. From our very first phone conversation with you to a follow-up phone call weeks after the installation, we aim to provide an exceptional service to our customers. Your gazebo will provide you with years of fine outdoor dining and entertaining. We’ll make sure of it.
Consultation
After reaching out to us via our website or by telephone to inquire about our products, you’ll be able to meet with one of our team members directly to discuss what type of gazebo would match your budget, your space, and the style of your home and property. We offer a number of pre–designed models that have served our existing customers well, but we’re always interested in custom projects. During this time, we will also negotiate a price and request a 20% deposit to fix that price for 12 months. Once the deposit is received, we get to work.
Gazebo Design
Much of the design work for our signature line of gazebos is well–established. We know the materials, the furniture, and the other amenities like the backs of our hands. However, for custom gazebos, we will need to design your project from scratch taking into account its location on your property as well as what type of foundation it requires. We encourage open communication during every stage of a custom project.
Manufacturing
Every gazebo that we make is handcrafted from Canadian western red cedar, and yours will be built to the same high quality standard. If your project requirements exceed our typical manufacturing process, then we will also build custom decking, stairs, and whatever else that you may need. Manufacturing typically takes between 3 and 4 weeks, though production times are subject to change. We will be in touch with you to arrange a convenient time for installation.
Gazebo Delivery
We take care of delivery ourselves because we know our product and how to handle it best. We aim to deliver and install your gazebo on the same day.
Installation & Assembly
Typically, we handle all aspects of gazebo installation on the same day as delivery. We arrive by 9 AM and we finish by early evening.
Post–Installation
We are a reputable company that values our customers’ investment in us. After installation, we will follow up with you within 2 weeks to see how your gazebo is working out. With your permission, we would like to come back in 6 months to take a few photos for our portfolio.
